Brazilian Body Wave Closure

We offer a 100% Satisfaction Guarantee on our products. If you receive your hair extensions and are not happy how they look or feel you may return them to us for an exchange minus shipping if applicable. 

 

*Any hair extensions that have been altered, washed or worn in any way will not qualify to be returned.*

 

We honor this for up to 72 hours after purchase (3 days = date package left our facility to date return is received). Orders returned after 3days will be sent back to the customer.

Hair must be in the original state the same as it was sent to you.

 

Not the style you were looking for and wanted to exchange to something else? No problem! Just send it back to us, and we will send out your requested style.We do not refund shipping charges.

 

For altered products (bundles are unwrapped / extensions have been worn) all sales are final.

This applies to both online and pickup/drop off purchases.

 

 

Contact us with any question you may have about your potential return.

Orders placed before 3 pm ET generally ship the same day. In the event of high order volume, the order will be shipped the following business day.

 

We offer two shipping options:  1 – 3 Business Day shipping as well as Express 1 – 2 Business Day shipping. 

Delivery times are based on the distance from our warehouse.

 

Once your order ships, you will receive an email with tracking information as well as update tracking emails until your order has been delivered.

 

Sorry, we do not take responsibility if USPS delays the delivery of your package as it is 100% out of our company’s control.